Holy mackeral, trying to get through the stonewall of customer service is like banging your head against a brick wall.
I ordered Bri a HP Mini 1000 PC for her birthday/anniversary present. This is a tiny portable computer that is also fully functional. Ours arrived on May 29 and we excitedly opened up the box. Then we turned the computer on, and waited..and waited...and tried to get things running....but to summarize it in technogeek terms, the computer sucked. I even went so far as to purchase a 2gig RAM card to upgrade from the 1G factory card, to no avail. Some sort of hardware issue.
We decided to return it, so I called HP customer tech support and explained how I would like to return it after giving all my info. She then put me into the tech service downward spiral. Let's try this...just one more minute...if you'd let me try this...if you would just right-click on the yellow box....but there's no yellow box lady jesus christ my blood pressure you witch....just one more minute sir...if you would let me try this sir...my eyes are bleeding you evil evil &%@$%...
My patience wore out after 20 minutes and I tried to badger this nice Filipino/Hong Kongian, overseas person into just connecting me to the return department. No go, she was a stone. So I hung up and googled "HP laptop return," which I should have done in the first place. They have a page buried on their site with a 21 day return policy, no questions. Assholes.
So I packed it up and shipped it off, having already spent several hours trying to debug it myself. Norton Antivirus was installed btw so it would not be a virus issue.